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Policy on Client-Supplied Goods

As your trusted partner, our goal is to provide expert guidance and flexible options that protect the quality of your final product. You are invited to supply your own garments for decoration; however, by doing so, you own the risk associated with manufacturing defects, inconsistent fabric blends, or coatings that can negatively affect print quality.

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  • If you choose to supply your own goods, we require that you send an additional 5% of each size, or 2 extra pieces of each size (whichever is greater). This allows our team to continue printing without delay in the case of a misprint or garment defect.

  • Any unused blanks will be returned to you with your completed order.

  • To meet our production scheduling commitments to all of our contract partners, we cannot pause production or keep jobs on our presses if issues arise with client-supplied goods.

  • Any requests to decorate products that are within our misprint tolerance but for which no additional garments are available at the time of printing will be treated as a new job order and scheduled as our production capacity allows.

  • While we will print on client-supplied goods, please be advised that Advanced Impressions cannot be held liable for misprints or production issues on garments we do not source.

  • Alternatively, we are happy to source all materials for your project. We can provide high-quality garments at a discounted rate versus retail, and when we source the goods, we own all the risk. If any misprints or garment defects occur, we will replace the item at our expense, ensuring a perfect final product.

Misprint & Spoilage Policy

At Advanced Impressions, our mission is to deliver consistent, precise, and dependable printing solutions. Our internal quality control process, which includes pre-production digital proofs and rigorous checks, is designed to ensure every order is accurate. However, in the rare event of a misprint or spoilage, our policy is as follows:

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For Garments Sourced by Advanced Impressions

When you source garments through us, we take full responsibility for the quality of the final decorated product. If a misprint occurs or a garment is found to have a manufacturing defect, we will replace the item at our own expense to ensure you receive your full, correct order.

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For Client-Supplied Garments

As previously stated, partners who supply their own garments own the risk associated with them, including manufacturing defects or fabric inconsistencies that may result in printing issues.

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We adhere to an industry-standard misprint/spoilage tolerance of 2% per order. The required spoilage allowance of 5% or 2 extra pieces per size (whichever is greater) is designed to cover any potential issues that fall within this tolerance. This ensures we can use the extra pieces to fulfill your order to the correct quantity.

 

Advanced Impressions cannot be held financially liable for misprints or production issues on goods that we do not source. This policy is in place to protect both parties and ensure a transparent, professional partnership.

Production Scheduling & Turnaround Time

Our standard turnaround time is 10 business days. This 10-day production schedule begins only after two key steps are completed:

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  1. Receipt of Goods: All client-supplied garments for the order have been received and verified at our facility.

  2. Proof Approval: You have approved the final digital art proof, which confirms all job details—including artwork, print locations, and Pantone® colors—are correct and ready for printing.

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Finalizing these details promptly allows us to place your job into our production queue. This process ensures we can manage our schedule effectively and deliver the precision and dependability your brand deserves.

Rush Services

We understand that sometimes deadlines are tight. For time-sensitive projects, we offer expedited production when our capacity allows. Rush services are available for an additional fee. These fees are necessary as they allow us to reconfigure our production schedule and cover the additional labor costs required to complete your job on an accelerated timeline, such as overtime for our team or bringing in temporary staff. This ensures we can meet your urgent deadline while upholding our scheduling commitments to all of our contract partners.

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Rush service timelines begin once all client-supplied goods are received and your final digital art proof has been approved. Please contact us to confirm rush availability before placing your order.

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Rush Service Tiers:

  • 5 Business Days or Less: +30% rush fee on the order total.

  • 2 Business Days or Less: +50% rush fee on the order total.

The Ordering & Production Process

Our process is designed for clarity and precision, ensuring a seamless partnership from start to finish. Following these steps helps us manage expectations and deliver the quality your brand deserves.

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1. Submit Your Order & Artwork

Begin by submitting a formal Purchase Order (PO) containing all job details. Concurrently, please provide your print-ready vector artwork with all colors specified using the Pantone® Solid Coated system.

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2. Digital Proofing & Material Submission

Once we receive your confirmed order, we will create a digital art proof that outlines all critical details for your approval. Please note that we can only supply these detailed proofs for confirmed orders; it is the partner's responsibility to supply customer-facing mockups to your clients prior to order confirmation.

As a concurrent step, please send all materials for the job to our facility if you are supplying your own goods.

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3. Final Approval & Scheduling

Your job is officially submitted to our production schedule only after we have received both the materials to print on and your final digital art proof approval. Once scheduled, your order will follow our standard processing time unless rush services were requested and confirmed.

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4. Production & Communication

We will communicate promptly if we discover potential defects in the materials you provide. However, we cannot perform detailed quality checks on supplied goods prior to printing; we can only ensure that item counts are correct ahead of time. Should any issues arise during the printing process itself, we will notify you immediately.

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5. Completion & Fulfillment

We will send a final confirmation once all goods are decorated and ready for pickup. If we are managing delivery for you, we will provide tracking numbers to enable you to monitor your shipment and communicate with your end customer.

Minimum Order Quantities (MOQs)

To provide the best value and maintain our quality standards, we have set minimums for all contract orders.

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  • Minimum Order: 36 pieces per design.

Artwork Submission Requirements

Precision begins with your artwork. To ensure flawless prints, all submitted art must meet the following technical specifications:

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  • File Format: All artwork must be submitted in a print-ready vector format, such as Adobe Illustrator (.AI) or .EPS files.

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  • Text: All text elements within the artwork must be converted to outlines to prevent font-related errors.

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  • Colors: All colors must be called out using the Pantone® Solid Coated system to ensure perfect color accuracy.

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  • Art Services Available: For partners who need assistance meeting these requirements, we are more than happy to provide art services billed at an hourly rate. These services include converting artwork into a print-ready vector format, cleaning up files, creating mockups to support customer conversions, and even creating new artwork from scratch.

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  • To help our partners achieve flawless prints, we've created a detailed guide. See our blog post for a complete walkthrough on why print-ready artwork is essential and for professional tips on preparing your files.

Our Process & Requirements: A Foundation for Partnership

Our mission is to deliver consistent, precise, and dependable printing solutions that empower our partners to bring their ideas to life. This mission is guided by our core values:

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  • Precision as Standard

  • Partnership Over Transaction

  • Craftsmanship with Care

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Guided by these principles, we've established the clear process outlined on this page. We warmly invite our partners to follow these guidelines, as they are essential to how we offer our preferred contract rates. This professional framework allows us to focus entirely on producing high-quality prints with maximum operational efficiency. It separates our focused B2B workflow from retail-oriented services, which require additional labor and costs. By working together within this process, we can continue to be your reliable, behind-the-scenes print partner in the Southeast.

The Process & Requirements

For Contract Partners

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